July 2nd, 2020

togusa: it's all rubbish

Day 92/183: Have you tried turning it off and on again?

Ill Communication: A Very Short Play

Upper Management: How do you all feel about having calls to your currently inaccessible campus work phones forwarded to your mobiles?

Us: Our personal mobiles?

UM: Yes.

Us: That would be an emphatic no.

UM: OK, how about having calls redirect to your Skype for Business accounts?

Us: That would be acceptable.

UM: Great! Here are instructions on how to set that up through the IT portal.

Us: We've all tried and none of us have that option available to us.

UM: Oh dear. We've opened a service desk request on your behalf to correct that.

~~~Three Weeks Later~~~

IT: We've fixed your issue! Please log out of Skype for Business and log back in, and then you'll be able to redirect your calls.

Us: Um, so, we've all tried, and what you've done is enable calls to be re-directed from our Skype for Business accounts to our currently inaccessible campus work phones. We still don't see the option to do the reverse on the IT portal.

IT: ....Ohhhh, is that what you wanted? Sorry.

Us: ...

We're going to be back on campus full time before this gets fixed, aren't we.